Piritahi Hau Ora values patient and whānau feedback.
Your feedback is important to us.
By sharing your thoughts and experiences, you will help us better understand our community's needs and shape the future of our health centre, including the services and facilities we provide.
Scroll down to access online surveys (be in to WIN a $50 voucher), provide direct feedback on services and comment on future plans and strategies. Scroll to the bottom of the page for information on making a complaint and your rights under the Code of Health and Disability Consumers’ Rights 1996. You can also complete quick paper surveys in person at the practice, email us, or visit our Facebook page.
Practice Survey — Piritahi Hau Ora
We are undertaking a survey of our patients to get an understanding of patient experience and barriers to access to help us better shape and deliver our services here at Piritahi Hau Ora. Anyone who fills out the survey and wishes to will go in the draw to win a $50 supermarket voucher.
Any personal information you choose to share will be kept private.
Thank you for your time in filling this out!
Nationwide Survey — National Patient Experience Survey
This is a national survey run by the Health Quality and Safety Commission designed to find out what patients’ experience in primary health care is like and how their overall care is managed between their general practice, diagnostic services, specialists and/or hospital staff.
The information is used to improve the quality of service delivery and patient safety. More information on this survey can be found here: Adult primary care patient experience survey | Health Quality & Safety Commission Te Tāhū Hauora
Complaints
At Waiheke Medical Centre we appreciate all feedback as it helps us improve our services. If you wish to provide direct feedback to the Practice or to make a complaint, please email us at [email protected] or call us on 09 372 3111
For information on your rights of consumers of health services and/or making a formal complaint, please use the following links information on your rights as a consumer of health services and/or making a formal complaint please see:
Te Toihau Hauora, Hauātanga — Health & Disability Commissioner
